About Mulebuy: the agent this Mulebuy Spreadsheet is named after
Written from Mulebuy's own help pages as they were archived in May and August 2026, plus our check of its website on the day this page was revised.
What Mulebuy was
Mulebuy was a shopping agent: it bought items from Chinese marketplaces on a customer's behalf, received them at its own warehouse, photographed and stored them, and shipped them abroad. Its warehouse was in Guangdong province, and the August 2026 FAQ named the city as Huizhou. Its terms in mid-2026 listed a company in the United Kingdom and one in Hong Kong as the contracting parties.
The listings Mulebuy bought from were never its own. They sat on Taobao, Weidian, 1688 and similar platforms, and they still do. That is the reason a Mulebuy Spreadsheet keeps working as a catalogue: a card leads to a marketplace listing, and any working agent can buy from that listing.
Like other agents, Mulebuy said its inspection was a visual check on arrival. Its August 2026 quality-check page made clear that materials were outside the scope of what it checked.
How its haul tools worked in 2026
Mulebuy's help pages from May 2026 describe the same haul mechanics this site is built around, which is why its name still fits the catalogue:
- Domestic postage once per seller order. Several items from one seller, submitted and paid together, were charged domestic delivery once, with a reminder to top up if the seller's parcel was overweight.
- Received, then stored. "Received" meant the parcel was at the warehouse; items were then weighed and inspected, and appeared on the warehouse page once marked "Stored".
- Gifts belonged to you. Seller gifts went into your parcel unless you said otherwise or they could not be posted, and they were not inspected.
- Submit or rehearse. On the warehouse page you chose items, then either submitted the parcel or chose a rehearsal option, before picking packaging and a recommended route.
- Repacked forwarding. For parcels you had sent to the warehouse yourself, an optional Product Inspection checked quantity, colour and size, after which the courier box was thrown away and the goods repacked in Mulebuy-branded materials; without it, the box was kept unless visibly damaged.
Why people chose Mulebuy, and when another agent made more sense
Most of what an agent does is the same everywhere: buy, receive, photograph, store, ship. So it is fair to start with what was not special about Mulebuy. Its storage, its photos and its shipping lines were broadly in line with the agents compared on this site.
Choosing Mulebuy came down to two things its own pages did differently: price framing and packing for forwarded parcels. Its FAQ called zero service fee its philosophy, which appealed to anyone used to agents charging a percentage, though a baseline customs declaration fee was still collected on every parcel. And the optional repack for forwarded parcels was clearly described, which mattered to people who bought some items themselves and sent them to the warehouse to join a haul.
When did another agent make more sense? For anyone who needed published figures on storage after the free period, or a precise photo rule for multi-unit orders, other agents' pages were more explicit. And now, with Mulebuy's website not answering, the answer is simply: always. The agents page compares four that were trading when we checked.
Old Mulebuy links, orders and what we can and cannot see
If you saved Mulebuy product links, the items behind them are marketplace listings. Copy the underlying Taobao, Weidian or 1688 link, or find the same item on the catalogue shelves, and any working agent can buy it.
We cannot see the state of any Mulebuy account, order, parcel or balance, and we do not guess at it. If you had something in progress, keep your own records: order numbers, payment confirmations, warehouse photos and emails from Mulebuy's own addresses. Those are the documents that would matter in any later contact with Mulebuy or with your payment provider.
Posts in community spaces since August 2026 have offered explanations for the outage that we have no way to confirm, so we do not repeat them here. If Mulebuy publishes a statement, we will note its date on the updates page.
